Call Tracking User & License Management

360 CallAnchor helps admins assign licenses, connect registered SIM numbers to reps, manage active seats, and reassign access as teams change, all from one Licenses dashboard.

Call Tracking User Management, Built Around Licenses and Numbers

How License and Number Assignment Works

Managing users and licenses for call tracking should take a few clicks, not a shared spreadsheet nobody remembers to update.

STEP 1 / 4

1. Admin Adds a License

A new seat is provisioned from the Licenses page in the admin dashboard.

STEP 2 / 4

2. A SIM Number is Assigned

The license is tied to the rep's registered mobile number, the number they'll actually call from.

STEP 3 / 4

3.The Rep Signs In

The rep verifies that number by OTP and appears as an active, licensed user.

STEP 4 / 4

4. Admin Manages the Seat Over Time

Reassign, deactivate, or reclaim the license any time a rep's status changes.

Everything You Need to Manage Users and Licenses

Specific controls that decide how easy license and number management actually is.

Centralized License Overview

See total, used, and available licenses in one dashboard, no counting required.

Seat-Based Call Tracking License

Every rep operates on their own licensed seat, not a shared login everyone works around.

Assign SIM Numbers to Reps

Tie each license to a rep's registered mobile number in a few clicks.

Reassign on Team Changes

Free up a license and hand it to a new rep without losing existing call history.

License History

View a record of assignment and status changes tied to each license.

Admin-Only Provisioning

Only admins assign, reclaim, or deactivate a license, reps can't self-serve one.

See Exactly Who's Using a License, and Who Isn't.

What Admins See Instead of What They Have to Guess

Managing users and licenses for call tracking gets harder as a team grows, unless the license record does the tracking for you.

What Admins See

Every license mapped to a rep and a number
Used vs. available seats in one dashboard
A one-click reassignment when someone leaves
License history tied to every record

What it Replaces

Guessing who's on which number
Manually counting active logins
A manual handoff of SIM and CRM access
No record of who used a number before

Admin-Controlled Access, Not Self-Service

License and number assignment stays in the hands of admins, so who has access is always a deliberate decision, not something reps configure themselves.

Only admins can assign, reassign, deactivate, or delete a license, reps can't grant themselves access.

Deactivating a license removes access without deleting the license record or its history.

A license is tied to CRM sync permissions, so access to synced call data follows the same control.

Every license change is visible from the admin dashboard, so who has access is never a guess.

Built on the CRM Connections Teams Actually Use

Stop Tracking Licenses in a Spreadsheet

One dashboard for every seat, every number, and every rep, updated the moment something changes.

FAQs About Syncing Calls to Your CRM

01What is call tracking user management? +

Call tracking user management is how admins control who has access to a call tracking system, which numbers are assigned to which reps, and who holds an active license. 360 CallAnchor handles this from a central Licenses dashboard instead of a spreadsheet.

02How do I manage users and licenses in a call tracking app? +

From the admin dashboard's Licenses page, an admin can view total versus used licenses, assign a license to a rep's registered number, deactivate or reassign a seat, and check trial or renewal status, all from one screen.

03How do I manage SIM numbers for reps?+

Each rep's SIM number is tied to a license from the Licenses page. An admin assigns the number when the license is created, and can reassign it to a different rep later without losing the call history already logged against it.

04How does assigning a SIM number to a rep work?+

An admin provisions a license and ties it to the rep's registered mobile number. Once assigned, the rep signs in on that number, and their calls are logged against that license automatically.

05How do I assign call tracking licenses to my team?+

An admin adds a license from the Licenses page, ties it to a rep's registered mobile number, and the rep signs in by OTP to activate it. Licenses can be reassigned, deactivated, or reclaimed any time from the same dashboard.

06What is a seat-based call tracking license?+

A seat-based license means each rep operates on their own individually assigned license, rather than a shared login. Every seat is tied to one number and one rep, which keeps call activity, history, and access clearly attributed.

07Can a license be reassigned to a new rep?+

Yes. An admin can reassign a license to a new rep's number when someone leaves or changes roles, without losing the call history already tied to that license.

08What happens to call history when a license is deactivated?+

Deactivating a license removes the rep's access, it doesn't delete the license record or the call history tied to it. The record stays intact and can be reactivated or reassigned later.

09Can reps see or change their own license status?+

No. License assignment, reassignment, and deactivation are admin-only actions. Reps can't grant themselves a license or change their own access.

10Which CRMs does licensed user data sync with?+

Salesforce and Zoho natively, with additional CRMs supported through further integrations. License and access data isn't limited to those two platforms.